Return and Refund Policy
Return & Refund Policy
If you placed an order and need to cancel the order prior to shipment of the order, we will cancel and fully refund your order to the original payment method within 24 business hours of the request being received.
If you placed an order and need to cancel an order that has already been shipped, we will allow for cancellation and full refund of the order as long as the shipment has not delivered and or been refused. Once the refused shipment has been returned to our warehouse by the shipping carrier, we will then cancel your order and issue a full refund to your original payment method within 24 business hours of shipment receipt from shipping carrier.
If you placed an order and the order was shipped and delivered to you, our return policy listed below will take effect. If based on our return policy you are eligible for a return and refund, we will then issue a refund per return policy terms to your original payment method within 24 business hours of shipment receipt from shipping carrier as long as there are no items missing from the original order and or none of the return policy terms are invalidated.
Credit Card / Debit Card payment refunds may take 1 to 3 business days from the date of our refund issuance to appear in your account depending on the time it takes for your card company to post the transaction.
Paypal payment refunds may take 1 to 3 business days from the date of our refund issuance to appear in your account depending on the time it takes for paypal to post the transaction.
Bank Wire Transfer payment refunds may take 1 to 3 business days from the date of our refund wire transfer issuance to appear in your account depending on the time it takes for your bank to post the transaction. Typically US Domestic bank wire transfers will take up to 24 business hours to post in your account, International bank wire transfers may take up to 3 business days to post in your account.
Check payment / Money Order refunds may take 1 to 14 business days from the date of our refund check payment issuance mailing to appear at your mailing address. Typically US Domestic mailings will take 1 to 7 business days for delivery, International mailings will take 7 to 14 business days for delivery.
If you would like to request an order cancellation, refund and or questions regarding refunds you may call our offices at 662-469-3333 or e-mail our Orders Department at firstname.lastname@example.org
DEFECTIVE returns can be returned directly to International Surveying within the warranty period which is 30 days for all working equipment. International Surveying has the right to use discretion for repair ONLY. If it is determined upon evaluation of Warranty repair service that the product is deemed unrepairable, International Surveying will then offer a replacement product that is comparable in function and accessories at no additional cost. If the product was deemed to be damaged by the customer, International Surveying reserves the right to determine if the return will be accepted.
Please call 662-469-3333 or email email@example.com before shipping your product. For faster service, please have the following information on hand when calling our number: customer name, invoice number, serial number and nature of the problem.
All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by International Surveying.
You are responsible for shipping charges on returned items.
International Surveying strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for International Surveying to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify International Surveying immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify International Surveying of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage. Call 662-469-3333 or your International Surveying account manager to arrange for carrier inspection and a pick up of damaged merchandise.
International Surveying reserves the right to authorize a NON-Defective product return. If X International Surveying decides to accept a non-defective product return, there will be a 20% restocking fee incurred which will be deducted from the original invoiced amount of the order.
Payment Policy and Accepted Payments
Accepted payment methods for products and services ordered from International Surveying include all Major Credit & Debit Cards, Bank Wire Transfers, Money Orders, Certified Checks & PayPal. All items will ship to the billing address of the Credit Card used. PO's are accepted from approved Companies, please contact sales for approval.
Once we establish Credit history with a Company we will accept Company Checks.
All International Orders must Pay Via Bank Wire Transfer or PayPal.
Orders are not binding upon International Surveying until accepted by International Surveying. Terms of payment are within International Surveying's sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. International Surveying may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. The Customer is responsible for sales and all other taxes associated with the order.
Shipping and handling charges on all orders vary; contact your International Surveying account manager for our most current and competitive rates, options and shipping specials. For the Customer's protection, we ship only to the verified billing address of the Customer's credit card. In some circumstances, international shipping may not be available. Call for details.